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 Google+ the real problem has nothing to do with UI! 
 Google+ has a harsh reality… adoption is weak, well behind Pintrest and Tumblr in terms of adoption (with good reason). +Google is missing the point again with their UI release. Google+ has 3 problems that cause a 4th:1. Brands wont drive traffic because it’s too hard to manage. Google+ is far to hard to manage from a branded standpoint, it doesn’t fit in to Marcom plans well at all. Transmedia is the future and Google+ requries a management tool that integrates all platforms together, pages must be managed from outside of G+ on as many publishing platforms as possible.2. Brands wont come because its to hard to monitorSure you can search Google+ but monitoring tools do not have access to this data (According to the TOS). With the first rule of brand management being listen, many brands wont get off the starting line. Again Google+ should be open to as many monitoring platforms as possible.3. Brands wont come because they cant growUsers love that Google+ doesnt have ads, brands not so much. Their game in terms of value is size, they cant grow they cant invest. They cant invest they dont allocate resources. No excuse for this, Google can fix it 10,000 ways.4. Super users (relational power houses) power brandsCommunity managers are great at developing and maintaining online relationships, it’s their job. Those users create value and make the world interesting, if they are not on a network the pull of relationships is not there. A pulse from time to time can happen but its not sustained. Community managers follow their brands, they must live on the channels they manage. If they dont get value they wont make the effort. Change the UI all you want, it’s not the problem. The problem is deeper, more central, bigger, and frankly more important. Google is creating an inferior product and it seems they have no idea why. Build to the brands and let the public follow.
Brands are the new college student. 
+Sergey Brin I hope you are reading this.
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 Google+ the real problem has nothing to do with UI!

 Google+ has a harsh reality… adoption is weak, well behind Pintrest and Tumblr in terms of adoption (with good reason). +Google is missing the point again with their UI release. 

Google+ has 3 problems that cause a 4th:
1. Brands wont drive traffic because it’s too hard to manage.
 Google+ is far to hard to manage from a branded standpoint, it doesn’t fit in to Marcom plans well at all. Transmedia is the future and Google+ requries a management tool that integrates all platforms together, pages must be managed from outside of G+ on as many publishing platforms as possible.

2. Brands wont come because its to hard to monitor
Sure you can search Google+ but monitoring tools do not have access to this data (According to the TOS). With the first rule of brand management being listen, many brands wont get off the starting line. Again Google+ should be open to as many monitoring platforms as possible.

3. Brands wont come because they cant grow
Users love that Google+ doesnt have ads, brands not so much. Their game in terms of value is size, they cant grow they cant invest. They cant invest they dont allocate resources. No excuse for this, Google can fix it 10,000 ways.

4. Super users (relational power houses) power brands
Community managers are great at developing and maintaining online relationships, it’s their job. Those users create value and make the world interesting, if they are not on a network the pull of relationships is not there. A pulse from time to time can happen but its not sustained. Community managers follow their brands, they must live on the channels they manage. If they dont get value they wont make the effort. 

Change the UI all you want, it’s not the problem. The problem is deeper, more central, bigger, and frankly more important. Google is creating an inferior product and it seems they have no idea why. Build to the brands and let the public follow.

Brands are the new college student. 

+Sergey Brin I hope you are reading this.

    • #google
    • #fail
    • #ux
    • #io13
    • #facebook
    • #Social media
  • 5 days ago
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It does not happen often enough where 2 of my passions converge Hockey and Social Media… Today it did via Facebook. It seems Facebook is testing out a new way to share stories or its part of the new lookalike audience targeting using sponsored stories. Either way this post in my Facebook feed about my Chicago Blackhawks killing the Red Wings (Dead Wings to Blackhawks fans) via their own post was awesome!

Keep it up!
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It does not happen often enough where 2 of my passions converge Hockey and Social Media… Today it did via Facebook. It seems Facebook is testing out a new way to share stories or its part of the new lookalike audience targeting using sponsored stories. Either way this post in my Facebook feed about my Chicago Blackhawks killing the Red Wings (Dead Wings to Blackhawks fans) via their own post was awesome!

Keep it up!

    • #Blackhawks
    • #Red Wings
    • #Hockey
    • #Facebook
    • #Dead Wings
    • #NHL
    • #Kane
    • #Morin
    • #Advertising
  • 1 month ago
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Facebook’s Lookalike Audiences Lets Advertisers Target Similar Users
If you are one of those brands that bought likes to have likes, this will be a problem. I know I’ve looked at many companies with huge fan bases in India and no product offering. Think about the implication, this feature becomes useless or worse a great way to dump good money after bad.
On the flip side a brand with a well built fan base, say launching a product in new markets, will find this very useful. Facebook is taking a step toward allowing brands to reach those users that are already likely to be your advocates. As a means of market entry this cannot be overstated. Need to play with the tool a little but it might gain even more power if you were able to target based on another page’s demo… 
Say you are launching an NHL game…
Target users that are similar to NHL fans… boom 
Target users similar to EA sports fans… boom 
If that is not an option, you can build a profile by purchasing ads around those interests and then convert to the similar mode. It should yield better communities, better edge rank, and ultimately a lower cost per action.
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Facebook’s Lookalike Audiences Lets Advertisers Target Similar Users

If you are one of those brands that bought likes to have likes, this will be a problem. I know I’ve looked at many companies with huge fan bases in India and no product offering. Think about the implication, this feature becomes useless or worse a great way to dump good money after bad.

On the flip side a brand with a well built fan base, say launching a product in new markets, will find this very useful. Facebook is taking a step toward allowing brands to reach those users that are already likely to be your advocates. As a means of market entry this cannot be overstated. Need to play with the tool a little but it might gain even more power if you were able to target based on another page’s demo… 

Say you are launching an NHL game…

  • Target users that are similar to NHL fans… boom 
  • Target users similar to EA sports fans… boom 

If that is not an option, you can build a profile by purchasing ads around those interests and then convert to the similar mode. It should yield better communities, better edge rank, and ultimately a lower cost per action.

Source: thenextweb.com

    • #Facebook
    • #Advertising
    • #Strategy
  • 2 months ago
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Tis the day to violate Facebook contest rules… wow.. 
See terms and conditions here —> https://www.facebook.com/page_guidelines.php
The section so many are violating today … 

E.   Promotions
If you use Facebook to communicate about or administer a promotion (such as a contest or sweepstakes), you are responsible for the lawful operation of that promotion, including the official rules, offer terms and eligibility requirements (e.g., age and residency restrictions), and compliance with regulations governing the promotion and all prizes offered in connection with the promotion (e.g., registration and obtaining necessary regulatory approvals). Please note that compliance with these guidelines does not constitute the lawfulness of a promotion. Promotions are subject to many regulations and if you are not certain that your promotion complies with applicable law, please consult with an expert.
i.    Promotions on Facebook must be administered withinApps on Facebook.com, either on a Canvas Page or a Page App.
ii.    Promotions on Facebook must include the following:
a.    A complete release of Facebook by each entrant or participant.
b.    Acknowledgment that the promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook.
c.    Disclosure that the participant is providing information to [disclose recipient(s) of information] and not to Facebook.
iii.    You must not condition registration or entry upon the user taking any action using any Facebook features or functionality other than liking a Page, checking in to a Place, or connecting to your app. For example, you must not condition registration or entry upon the user liking a Wall post, or commenting or uploading a photo on a Wall.
iv.    You must not use Facebook features or functionality as a promotion’s registration or entry mechanism. For example, the act of liking a Page or checking in to a Place cannot automatically register or enter a promotion participant.
v.    You must not use Facebook features or functionality, such as the Like button, as a voting mechanism for a promotion.
vi.    You must not notify winners through Facebook, such as through Facebook messages, chat, or posts on profiles (timelines) or Pages.
vii.    Definitions:
a.    By “administration” we mean the operation of any element of the promotion, such as collecting entries, conducting a drawing, judging entries, or notifying winners.
b.    By “communication” we mean promoting, advertising or referencing a promotion in any way on Facebook, e.g., in ads, on a Page, or in a Wall post.

Just a heads up and reminder… dont do stuff like this. It puts your brand in a bad position, both legally and with Facebook.
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Tis the day to violate Facebook contest rules… wow.. 

See terms and conditions here —> https://www.facebook.com/page_guidelines.php

The section so many are violating today … 

E.   Promotions
If you use Facebook to communicate about or administer a promotion (such as a contest or sweepstakes), you are responsible for the lawful operation of that promotion, including the official rules, offer terms and eligibility requirements (e.g., age and residency restrictions), and compliance with regulations governing the promotion and all prizes offered in connection with the promotion (e.g., registration and obtaining necessary regulatory approvals). Please note that compliance with these guidelines does not constitute the lawfulness of a promotion. Promotions are subject to many regulations and if you are not certain that your promotion complies with applicable law, please consult with an expert.
i.    Promotions on Facebook must be administered withinApps on Facebook.com, either on a Canvas Page or a Page App.
ii.    Promotions on Facebook must include the following:
a.    A complete release of Facebook by each entrant or participant.
b.    Acknowledgment that the promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook.
c.    Disclosure that the participant is providing information to [disclose recipient(s) of information] and not to Facebook.
iii.    You must not condition registration or entry upon the user taking any action using any Facebook features or functionality other than liking a Page, checking in to a Place, or connecting to your app. For example, you must not condition registration or entry upon the user liking a Wall post, or commenting or uploading a photo on a Wall.
iv.    You must not use Facebook features or functionality as a promotion’s registration or entry mechanism. For example, the act of liking a Page or checking in to a Place cannot automatically register or enter a promotion participant.
v.    You must not use Facebook features or functionality, such as the Like button, as a voting mechanism for a promotion.
vi.    You must not notify winners through Facebook, such as through Facebook messages, chat, or posts on profiles (timelines) or Pages.
vii.    Definitions:
a.    By “administration” we mean the operation of any element of the promotion, such as collecting entries, conducting a drawing, judging entries, or notifying winners.
b.    By “communication” we mean promoting, advertising or referencing a promotion in any way on Facebook, e.g., in ads, on a Page, or in a Wall post.
Just a heads up and reminder… dont do stuff like this. It puts your brand in a bad position, both legally and with Facebook.
    • #facebook
    • #Terms of Service
    • #TOS
    • #Pro-tip
  • 4 months ago
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'\x3ciframe width=\x22500\x22 height=\x22281\x22 src=\x22http://www.youtube.com/embed/HpO_M6kpOVc?wmode=transparent\x26autohide=1\x26egm=0\x26hd=1\x26iv_load_policy=3\x26modestbranding=1\x26rel=0\x26showinfo=0\x26showsearch=0\x22 frameborder=\x220\x22 allowfullscreen\x3e\x3c/iframe\x3e'

Facebook Stories: People You May Know (by theofficialfacebook)

This is amazing…. 

Source: youtube.com

    • #Facebook
    • #Story
    • #PR
    • #New Delhi
    • #Memory Loss
  • 8 months ago
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courtenaybird:

Twitter Tops Facebook in US Mobile Advertising Revenue 

Twitter consistently does business better than Facebook…they were profitable first and now they just passed the giant in mobile ads.
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courtenaybird:

Twitter Tops Facebook in US Mobile Advertising Revenue 

Twitter consistently does business better than Facebook…they were profitable first and now they just passed the giant in mobile ads.

    • #Twitter
    • #Facebook
    • #Business
  • 8 months ago > courtenaybird
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Facebook launched a new promoted post option today…I hope this blog helps people understand how to use this new option strategically…
Step 1: What are the constraints?
Promoted posts are designed to reach more of your existing audience, as it stands this is not a way to grow a page. Promoted posts are another paid workaround for edgerank (sponsored stories did this a little bit).  AKA Facebook’s math equation that decides what you do and do not see.  

Step 2: Define the purpose
This is the step where we look at the 3 options for using promoted posts:
1. The page no longer gets engagement and there is a new content strategy
A content strategy that didn’t work was run too long and now the audience no longer sees any posts because the page isn’t relevant. Its time to pay to bring the page back to life… Community managers should use every option available to restore edgerank.
2. Improve edgerank by promoting engaging content
This is how most brands use sponsored stories. Generally they use them to increase engagement and awareness of entertaining posts. The new option promoted posts have a built in advantage of falling within the timeline and will help brands increase their audience with people likely to engage with their posts. 
3. A big announcement
Big announcements are things that would get placed into a major press release. Investor news, acquisitions, sales etc. They also include announcements you would spend 5 Million in advertising for in a short period of time (Out of home ads). Stores will, and probably should use promoted posts as a way to announce sales and events. If an announcement provides value it makes a lot of sense to do anything possible to increase the size of the audience.
Step 3: Triggers
The community manager should define triggers that explain when promoted posts will be used. Big announcements on the content calendar should be marked ahead of time and a budget should be established coming out of regular ad spends. If visibility is falling consistently the community manager should trigger a 2 tier spend sponsored stories and promoted posts.  Expect every network to adopt options like this in the near future.
Warning: 
It is logical to think Facebook wouldn’t start forcing brands to buy audience they already own. However, Facebook is Facebook and they can do whatever they want to including forcing brands to pay to communicate.  ”Facebook is Free” might be a thing of the past, in the near future. 
Pop-upView Separately

Facebook launched a new promoted post option today…I hope this blog helps people understand how to use this new option strategically…

Step 1: What are the constraints?

Promoted posts are designed to reach more of your existing audience, as it stands this is not a way to grow a page. Promoted posts are another paid workaround for edgerank (sponsored stories did this a little bit).  AKA Facebook’s math equation that decides what you do and do not see.  

Step 2: Define the purpose


This is the step where we look at the 3 options for using promoted posts:

1. The page no longer gets engagement and there is a new content strategy

A content strategy that didn’t work was run too long and now the audience no longer sees any posts because the page isn’t relevant. Its time to pay to bring the page back to life… Community managers should use every option available to restore edgerank.

2. Improve edgerank by promoting engaging content

This is how most brands use sponsored stories. Generally they use them to increase engagement and awareness of entertaining posts. The new option promoted posts have a built in advantage of falling within the timeline and will help brands increase their audience with people likely to engage with their posts. 


3. A big announcement

Big announcements are things that would get placed into a major press release. Investor news, acquisitions, sales etc. They also include announcements you would spend 5 Million in advertising for in a short period of time (Out of home ads). Stores will, and probably should use promoted posts as a way to announce sales and events. If an announcement provides value it makes a lot of sense to do anything possible to increase the size of the audience.

Step 3: Triggers

The community manager should define triggers that explain when promoted posts will be used. Big announcements on the content calendar should be marked ahead of time and a budget should be established coming out of regular ad spends. If visibility is falling consistently the community manager should trigger a 2 tier spend sponsored stories and promoted posts.  Expect every network to adopt options like this in the near future.

Warning: 

It is logical to think Facebook wouldn’t start forcing brands to buy audience they already own. However, Facebook is Facebook and they can do whatever they want to including forcing brands to pay to communicate.  ”Facebook is Free” might be a thing of the past, in the near future. 

    • #Facebook
    • #Edgerank
    • #Promotedposts
    • #Promoted Posts
    • #Social Fresh
    • #How To
    • #Guide
    • #Tips
    • #advertising
    • #community management
  • 11 months ago
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General Motors isn’t making the wrong choice by cutting its Facebook ads, they are making the wrong choice by not changing their entire Social Media Strategy. This isnt personal, this is just an analysis of why the 10 million dollar Facebook spend wasn’t generating results.
(I am working on a series of posts which cover growth strategies and correlating Social Media Metrics that serve as more than vanity metrics to address this in more detail.)… I digress
 The auto industry, generally, is getting social media wrong for their type of product and their growth engine. Rather than communicating how features are benefits, the auto industry should be thinking lifestyle branding. (I have data that supports this, but I’m not going to give it away at this time)
THE BIG PROBLEM: The auto industry is ignoring “the why”. “The why” is the most important question anyone with a message can ask, there are many whys but “the big why” sounds something like this:
Why are people on this medium? 
Its cousin sounds something like this: 
Why are people interested in what we have to say on this medium?
Why’s are easy to skip, and they seems silly to ask, but communication teams that are willing to ask these question are miles ahead. Why do people follow General Motors on Facebook? Its not because of an ad that says our trucks are best, its because of a personal connection.
Vehicles are lifestyle brands, a car is a big purchase most people make once every 5 years. The stronger the brands tie to a persons core beliefs the stronger the brand affiliation. Good feelings = long term sales  (Does anyone else see content strategy for at least 7 of their vehicles, I do) 
Lets look at Chevy Silverado— A GM brand that could easily burn through a Million bucks a month on sponsored stories alone… 
So Q1: Why are people on Facebook? -
To connect with people and have fun. (Sorry brands people aren’t on Facebook for you)
Q2: Why do people like Chevy Silverado on Facebook?
This is a little harder but we know its likely males between the ages of 18-34 overwhelmingly in Texas (see image below). People that follow this brand are mostly interested in the truck or own one… Users are would want information to entertain and make their friends laugh, they are hoping for the social benefits (to be first to be the most entertaining).  This page should be a bastion of manhood and girls who play by their own rules (AKA the truck market)


Q3: Are they Hitting the mark? 
If you go to the Silverado Facebook page, without question they are missing the target. The posts have an almost feminine tone, and appear to lack a consistent strategy.  I suggest they ask, “Is this page actually adding any value to people that like it?”
Post #1

Post #2


The first one is fine, but, is it really going to get people to engage?… Is it something that falls in line with a lifestyle brand? The post should be re-imagined from the ground up.
A slight change in the copy on the second post would change the tone and be more successful… “Serve, Honor, Protect, hit “Share”and join us in support of Military Appreciation Month.” -With this audience dont say it in 5 words if 3 will do.
GM should be trying to position vehicles as lifestyle brands. Ford is winning the Social battle because they have personality, GM tried to win it by selling direct. This is all said without even getting into the KPI’s that should be guiding budget decisions for media placement. Throwing money at bad strategy says nothing about the networks where the money is being placed ..The lesson GM is teach us, Facebook ads built on bad strategy doesn’t work. 
GM I hope this helps. I am not knocking anything other than a style guide and suggesting an adjustment to the positioning of the brand on social media. 
Pop-upView Separately

General Motors isn’t making the wrong choice by cutting its Facebook ads, they are making the wrong choice by not changing their entire Social Media Strategy. This isnt personal, this is just an analysis of why the 10 million dollar Facebook spend wasn’t generating results.

(I am working on a series of posts which cover growth strategies and correlating Social Media Metrics that serve as more than vanity metrics to address this in more detail.)… I digress

 The auto industry, generally, is getting social media wrong for their type of product and their growth engine. Rather than communicating how features are benefits, the auto industry should be thinking lifestyle branding. (I have data that supports this, but I’m not going to give it away at this time)

THE BIG PROBLEM: The auto industry is ignoring “the why”. “The why” is the most important question anyone with a message can ask, there are many whys but “the big why” sounds something like this:

Why are people on this medium? 

Its cousin sounds something like this:

Why are people interested in what we have to say on this medium?

Why’s are easy to skip, and they seems silly to ask, but communication teams that are willing to ask these question are miles ahead. Why do people follow General Motors on Facebook? Its not because of an ad that says our trucks are best, its because of a personal connection.

Vehicles are lifestyle brands, a car is a big purchase most people make once every 5 years. The stronger the brands tie to a persons core beliefs the stronger the brand affiliation. Good feelings = long term sales  (Does anyone else see content strategy for at least 7 of their vehicles, I do) 

Lets look at Chevy Silverado— A GM brand that could easily burn through a Million bucks a month on sponsored stories alone… 

So Q1: Why are people on Facebook? -

To connect with people and have fun. (Sorry brands people aren’t on Facebook for you)

Q2: Why do people like Chevy Silverado on Facebook?

This is a little harder but we know its likely males between the ages of 18-34 overwhelmingly in Texas (see image below). People that follow this brand are mostly interested in the truck or own one… Users are would want information to entertain and make their friends laugh, they are hoping for the social benefits (to be first to be the most entertaining).  This page should be a bastion of manhood and girls who play by their own rules (AKA the truck market)

ScreenShot2012-05-16at100332AM

Q3: Are they Hitting the mark? 

If you go to the Silverado Facebook page, without question they are missing the target. The posts have an almost feminine tone, and appear to lack a consistent strategy.  I suggest they ask, “Is this page actually adding any value to people that like it?”

Post #1

Photobucket

Post #2

Photobucket

The first one is fine, but, is it really going to get people to engage?… Is it something that falls in line with a lifestyle brand? The post should be re-imagined from the ground up.

A slight change in the copy on the second post would change the tone and be more successful… “Serve, Honor, Protect, hit “Share”and join us in support of Military Appreciation Month.” -With this audience dont say it in 5 words if 3 will do.

GM should be trying to position vehicles as lifestyle brands. Ford is winning the Social battle because they have personality, GM tried to win it by selling direct. This is all said without even getting into the KPI’s that should be guiding budget decisions for media placement. Throwing money at bad strategy says nothing about the networks where the money is being placed ..The lesson GM is teach us, Facebook ads built on bad strategy doesn’t work. 

GM I hope this helps. I am not knocking anything other than a style guide and suggesting an adjustment to the positioning of the brand on social media. 

    • #General Motors
    • #Facebook
    • #David Armano
    • #Ads
    • #Starbucks
    • #Social Media
    • #Strategy
  • 1 year ago
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Growth Engines and Social Media (Part 1)

This is part of a series about growth engines. This builds on the work of others, so at the end of the series I will provide a list of books and blogs I suggest reading for more info… 

For the sake of simplicity I am going to focus on business. Other types of organizations can apply the ideas laid out here but they may need some translation.

Q1: What are growth engines? 

Growth engines result in reoccurring sustained growth for an organization. Each organization has a somewhat unique way in which their engine operates, but the components themselves are not unique. Organizations have generic classes of growth engines that operate in a consistent way across the board. 

Q2: Why do I need to understand growth engines? 

Understanding growth engines helps a product team understand direction, and iterative speed.  Growth engines also give a marketing team insights into opportunities and strategies that maximize growth. In short understanding how your business grows will provide substantive insights into how you should market, develop and cultivate the organization you are working for.

Q3: How many classes of Growth Engines are there?

There are 4 ways businesses grow and with rare exception these are inclusive for all. On the surface this may seem unlikely, since most businesses are looking to cut through noise with a legitimate differentiator from other competitors. However these differences don’t change the underlying growth engines in any meaningful way.

#1: Pass along… Pass Along growth happens when a product is worthy of talking about. Generally the value is established so strongly that users feel it must be shared. This often happens with “Cool” products and products that are particularly cost efficient. Most PR activities are devoted toward some form of pass along. Online we call this viral marketing…  

#2: Growth through use- Usage growth happens anytime using the product directly generates a branded impression. Cars are a great example of this in the real world. Facebook’s frictionless sharing is another great example, and it is how spotify grew so successfully.

#3 Through Paid Advertising:  This is a relatively straight-forward equation, every 1,000 impressions (CPM) = x amount of revenue. If that amount is 1+ a % it makes sense to use advertising as a growth engine. Put it simply if I spend $1 in advertising and get a return of $1.15 I am going to advertise. This actually doesn’t work for every business, and it explains why Return on Investment is so stressed with in social media.

#4 Through repeat use: The idea here is that increased user frequency will result in higher revenues, normally mature and well known about products fall in this class. I don’t want new customers I just want customers to spend more.

That concludes part 1… Stick with me next week’s blog will have a little more forward momentum.

Up Next: How Growth engines work with Social Media… 

Coming Soon:

  • KPI’s for Each type of growth Engine
  • Generic Strategies That Leverage KPI’s
  • The Resources
    • #Growth
    • #Business
    • #ROI
    • #Facebook
    • #Twitter
    • #Social Media
    • #KPI
    • #Key Performance Indicators
  • 1 year ago
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(via Facebook gives users option to hide Ticker)
I wonder if this means frictionless sharing didnt work amazingly? I know they are coming out with a new multi-tab layout soon (The news dashboard) will be interesting to see if users will get granular control of that space before a new dashboard launches. 
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(via Facebook gives users option to hide Ticker)

I wonder if this means frictionless sharing didnt work amazingly? I know they are coming out with a new multi-tab layout soon (The news dashboard) will be interesting to see if users will get granular control of that space before a new dashboard launches. 

Source: feedproxy.google.com

    • #Facebook
    • #Change
    • #UX
    • #ticker
  • 1 year ago
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